Congratulations! You’re ready for a virtual appointment with one of our dietitians or health coaches. We are so excited to virtually meet you! Here are a few FAQs for the virtual nutrition video calls.How do I get into the video call?What if I can’t find your emails?

How can I ensure a successful telehealth session?

  1. Be a quiet room and with no other distractions.
  2. If an option, be in a room alone to safeguard any personal health information. The use of headphones with a microphone may be helpful.
  3. Bring a pen and paper to take notes.
  4. Sessions can be done on your cell phone; however, a big screen may be more helpful if your dietitian is going to screen share.
  5. Click on the link a few minutes early to make sure you are on time for your session.I got new labs, where can I send them?

Is my telehealth visit HIPAA compliant?

Our practice uses a HIPAA compliant telehealth platform. We use reasonable and appropriate efforts to protect your Personal Health Information (PHI). We do use third-party software to conduct visits that is encrypted. To protect your own privacy, it is important that you are using secure internet and ideally use headphones (with a microphone) to limit the exposure of PHI. Examples of insecure internet would be using public internet at a coffee shop or using your internet at the workplace. The use of platforms such as Skype, Google Hangouts, FaceTime, Facebook Messenger is not secure and increases your risk for PHI disclosure. You may request to use the non-HIPAA compliant platforms with the understanding that they are not secure.

You may withhold or withdraw consent to telehealth at any time without affecting your right to future care. To withhold or withdraw, call 602-770-7611, email, or inquire during a session.

Frequently Asked Questions

How do I get into the video call?

What do I do if I have issues getting into the call?

How long will my virtual appointment last?

What if I can’t find your email?

I got new labs, where can I send them?

Have another question?

We want to do everything we can to ensure you get the most out of your appointment! Give us a call at 602-770-7611 and our admin staff will do their best to help solve your problem.